We’re all wary of the volume of information organisations store about us, so promise to only collect the bare minimum from our customers and partners. This policy explains how we collect and treat the information you provide us.
We’ll only ask for personal information if we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We’ll also let you know why we’re collecting it and how it will be used.
If you contact us via email or through our website, we’ll collect personal information (for example your name, email address, phone number, and —if provided— the company you work for), so that we can respond to your enquiry. If we do business together, we may also collect your business’ name and bank details and keep records of any invoices and payments you make.
We may receive your contact information from one of our partners. If we do, we’ll protect it in exactly the same way as if you had given it to us directly.
We won’t share any personally identifying information publicly, but we may occasionally share your information with others. Either if required to, by law or if we wanted to introduce you with a trusted partner who were better placed to help with your enquiry. In most cases we’ll ask for your consent before doing so.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We only retain collected information for as long as necessary to provide you with your requested service. Any data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
When our relationship ends we’ll dispose of any information we hold about you by deleting any relevant electronic records and backups and destroying any physical documents unless we’re required to keep them by law.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
To exercise your rights or if you have any questions about how we handle your personal information, please contact us at:
28 Fourth Avenue, Hove, East Sussex. BN3 2PJ
Registered company number: 0987657654
You can also complain to the ICO if you are unhappy with how we have used your data by contacting them at:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
This policy was last updated 1 November 2022. If we change the contents of this policy, those changes will become effective the moment we publish them on our website.