Berst's privacy policy

We’re all wary of the volume of information organisations store about us, so promise to only collect the bare minimum from our customers and partners. This policy explains how we collect and treat the information you provide us.

We’ll only ask for personal information if we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We’ll also let you know why we’re collecting it and how it will be used.

What personal information do we hold?

If you contact us via email or through our website, we’ll collect personal information (for example your name, email address, phone number, and —if provided— the company you work for), so that we can respond to your enquiry. If we do business together, we may also collect your business’ name and bank details and keep records of any invoices and payments you make.

We may receive your contact information from one of our partners. If we do, we’ll protect it in exactly the same way as if you had given it to us directly.

We won’t share any personally identifying information publicly, but we may occasionally share your information with others. Either if required to, by law or if we wanted to introduce you with a trusted partner who were better placed to help with your enquiry. In most cases we’ll ask for your consent before doing so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove this at any time. You can do so by contacting hello@ber.st
2. We have a contractual obligation
3. We have a legal obligation
4. We have a vital interest
5. We have a legitimate interest.

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How we store your information

We only retain collected information for as long as necessary to provide you with your requested service. Any data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

When our relationship ends we’ll dispose of any information we hold about you by deleting any relevant electronic records and backups and destroying any physical documents unless we’re required to keep them by law.

Under data protection law, you have rights including:

• Access - You have the right to ask us for copies of your personal information.
• Rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Objection to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

To exercise your rights or if you have any questions about how we handle your personal information, please contact us at:

Berst Limited

28 Fourth Avenue, Hove, East Sussex. BN3 2PJ
Registered company number: 0987657654

Email: hello@ber.st

You can also complain to the ICO if you are unhappy with how we have used your data by contacting them at:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113